Shipping and Returns Policy

A claim can be done right with your phone 🙂 Just click on link below and take a screenshot of your item


For Boot Returns


For Boot Exchanges


For Pant, Jacket, Bib Exchanges


Please Read


We will accept the return/exchange of any product you have ordered as long as the following conditions are strictly met:

Must NOT show any evidence of wear or damage;

1. THOROGOOD SHOES: scuffing on the leather upper or bottom of outsole due to use on or around abrasive materials and/or surfaces. Please inspect your boots carefully – your returned footwear product must appear new – scratches, cuts, dents to the leather upper, including dirt, dust, asphalt on any part of the footwear product is considered “wear or damage” by our definition. Our maximum purchase credit offer for footwear products displaying “wear or damage” is 55% of the original footwear product cost to the customer. Footwear product returned with “wear or damage” cannot be returned to the factory as new product, and therefore, is resold as pre-worn or used merchandise.

Please read the instructions and additional details in our email response to this request. When we receive your original boot order package we will make every attempt to refund your credit card account within one business week. Please keep in mind, the refund may or may not show up in your account until your bank activates the electronic transfer.

DO NOT RETURN BOOTS directly to the Weinbrenner Shoe Company unless specifically arranged and/or requested by representatives of Darn Proud American Apparel DBA DarnProudUSA.com.

We cannot guarantee that the replacement product will be in-stock. However, we will contact you via phone or e-mail if your style or size is unavailable.

Items should be packed in their original boxes and returned via USPS, UPS or Fed Ex. CODs are not accepted. Please retain any tracking numbers provided by the shipper for reference purposes. Shipping costs associated with returned items will be waived for the 2nd pair ONLY, after that it is the responsibility of the customer, EXCEPT when DarnProudUSA.com shipped an incorrect footwear item related to your original order OR the footwear item ordered has a recognized manufacturing defect.

Purchase credits or refunds may take 3-4 billing cycles to appear on your statement.

2. ROUNDHOUSE PRODUCTS: ABOVE CONDITIONS APPLY FOR THESE PRODUCTS.

 

Exchanges

(APPLIES FOR ROUNDHOUSE PRODUCTS AND THOROGOOD SHOES)


Footwear item (work boots) must NOT show any evidence of wear or damage; scuffing on the leather upper or bottom of outsole due to use on or around abrasive materials and/or surfaces. Please inspect your boots carefully – your returned footwear product must appear new – scratches, cuts, dents to the leather upper, including dirt, dust, asphalt on any part of the footwear product is considered “wear or damage” by our definition. Our maximum purchase credit offer for footwear products displaying “wear or damage” is 55% of the original footwear product cost to the customer. Footwear product returned with “wear or damage” cannot be returned to the factory as new product, and therefore, is resold as pre-worn or used merchandise.

We treat an exchange as a new order. For simplicity, there are two ways to get your replacement boot order:

1) Call us 315-806-4580 (during normal business hours) Leave a voicemail if you do not reach an agent and we will get right back to you or email us at DarnProud@gmail.com and we will process your exchange AND replacement order over the phone…at your convenience.
2) Upon receipt of your exchange request we will contact you by phone to process your replacement order.

For your protection, we do not retain credit card information from any previous order, therefore, payment details are required to complete the replacement order.

A PREPAID UPS RETURN SHIPPING label will be sent via email upon completion of a replacement order in your name.

Shipping Policy

For new orders, the order processing handling time is 2 business days of when the new order was placed on DARNPROUDUSA.COM.

For exchanges and returns, the order processing handling time is 2 business day ONLY AFTER THESE SPECIFIC STEPS ARE COMPLETED: 1.) We receive your “online exchange request” or “online return request” 2.) we will send you a special confirmation email notice with an either return number or exchange number. 3.) Once you receive this number you will then 4.) rebox your item(s) for return (5.) use the Fedex pre-paid label we sent to you in your email that we sent with your special number) 6.) then place your special number paperwork in the box as well, use the pre-paid shipping label and once we receive your shoes, 7.) Once we receive them, we will thoroughly inspect them over, if in same condition as we sent them to you, 8.) we will then approve your exchange or return and 4 business days from approval your item(s) will ship out.

For Returns: Darn Proud American Apparel Thorogood Boot Return Form


For Exchanges: Darn Proud American Apparel Thorogood Boot Return Form