Boot Return/Exchange Form

Customer Full Name (required)

Customer Email (required)

Customer Order# (required, can be found in email)

Shipping Box Size Width (in.)

Shipping Box Size Length (in.)

Shipping Box Size Depth (in.)

Reason For Exchange (required)

Upload Image of Problem Area on Boot(required)

Upload Image of Outer Sole of Boot(required)

Upload Image of Toe Area on Boot(required)

Upload Image of Insole Area on Boot(required)

Upload Image Along One Side of Boot(required)

Upload Image Along Other Side of Boot(required)

When and how did you notice the problem area on product(s)?

Have the product(s) been worn? If so how long?

Do the product(s) show any "normal" wear and tear? If so, where and what?

ORDER EXCHANGE TERMS AND POLICIES
Exchanges are inevitable. We will accept the exchange of any footwear item you have ordered as long as the following conditions are strictly met:Footwear item (work boots) must NOT show any evidence of wear or damage; scuffing on the leather upper or bottom of outsole due to use on or around abrasive materials and/or surfaces. Please inspect your boots carefully – your returned footwear product must appear new – scratches, cuts, dents to the leather upper, including dirt, dust, asphalt on any part of the footwear product is considered “wear or damage” by our definition. Our maximum purchase credit offer for footwear products displaying “wear or damage” is 55% of the original footwear product cost to the customer. Footwear product returned with “wear or damage” cannot be returned to the factory as new product, and therefore, is resold as pre-worn or used merchandise.

We treat an exchange as a new order. For simplicity, there are two ways to get your replacement boot order:

1) Call us 315-806-4580 (during normal business hours) and we will process your exchange AND replacement order over the phone…at your convenience.
2) Upon receipt of your exchange request we will contact you by phone to process your replacement order.

For your protection, we do not retain credit card information from any previous order, therefore, payment details are required to complete the replacement order.

A PREPAID UPS RETURN SHIPPING label will be sent via email upon completion of a replacement order in your name.

Exchanges require a Special Exchange Confirm number. Upon receipt of an exchange request, a Special Exchange Confirm number will be sent via email. Please read the instructions and additional details in our email response to this request. When we receive your original boot order package we will make every attempt to refund your credit card account within one business week. Please keep in mind, the refund may or may not show up in your account until your bank activates the electronic transfer.

DO NOT RETURN BOOTS directly to the Weinbrenner Shoe Company unless specifically arranged and/or requested by representatives of Darn Proud American Apparel LLC/DARNPROUDUSA.COM.

We cannot guarantee that the replacement product will be in-stock. However, we will contact you via phone or e-mail if your style or size is unavailable.

Items should be packed in their original boxes and returned using our UPS prepaid return shipping label. CODs are not accepted. Please retain
any tracking numbers provided by the shipper for reference purposes.

Purchase credits or refunds may take 3-4 billing cycles to appear on your statement.

Identity Protection Policy: DARNPROUDUSA.COM does not retain any critical details of credit card transactions that could lead
to any customer’s identity being compromised or account information being misused. Therefore, if we help you with your exchange (replacement boot order), we will ask you for your credit card information.